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| INBOUND SERVICES |
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Customer Support/ HelpDesk:
| Do you have an extensive product line but limited personnel to answer product questions? Do you have a reservation system which needs to be filled out? Do you lose customers because they are left “on hold” when calling your company? Do you wish to have 24/7 customer support but do not have the logistical capability to do so? We have Customer Service Representatives that specialize in: Accounting/Finance, Computers, Telecommunications, IT, Medical, Legal, and other industries. We offer an extensive training program that can answer all your customer needs. |
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Order Taking:
Do you have a lot of unanswered inquiries or orders on your toll-free number? Studies have shown that customers are more receptive when their efforts to reach you are answered by a live human rather than a voicemail. We can also entice your customers to purchase more value-added items or services. Never underestimate the power of suggestion. Our agents are fluent in the fine art of up-selling and cross-selling. We can always “supersize” and “add fries” to their order – something a voicemail cannot do.
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Applicant/Application Screening |
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Catalog/Literature Requests |
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Reservation Services |
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Subscription Services |
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Dealer Locator Services |
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Seminar/Course Registration |
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800 Number Service- For contests, promotions, order taking |
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Order Taking- Processing orders for your products or services |
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Registration of Event and Trade show participants and prospects. |
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Event Appointment Taking and Reservation Booking- |
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Market Research Information Gathering- For research, marketing and advertising campaigns |
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Help Desk-Technical or non technical assistance with products |
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Warranty Registraton |
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Online Order Support Service- Customer Service Support for E-businesses order taking |
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Job Dispatch- Call and Send service technicains to customers in need |
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Catalogue and Literature Requests- |
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