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| INDUSTRIES RELATED SERVICES |
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Email and Chat Support
E-mail has now become the primary means of data transmission and customer relationship
management.
E-mail has now become, a primary means of data transmission and customer relationship
management. Owing to this factor, many companies are now outsourcing, their e-mail support
services. Low cost, non intrusive and any time-anywhere access, are some of the main
advantages, of e-mail based communication. An efficient e-mail response service is crucial for
every company, as it contributes to the brand building and growth process of the company.
A knowledge base of frequently asked questions and answers, will be created in collaboration
with our clients' needs and requirements. |
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The knowledge bases are continually updated and
improved, based on our agent's interactions with customers. Realizing that there are few quick
fix solutions, our agents are thoroughly trained and familiarized with the client's processes,
products and services. The online knowledge base can also be used, in order to provide
immediate personalized responses to all the customer queries.
We have successfully and competently handled email support services. Our experience ranges
from handling simple as well as complex issues. Our email services are comprehensive and
include.
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Customer care |
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Technical support |
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Order fulfillmentVerification |
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Complete query resolution |
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24/7 Service available no more lost sales |
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Professional Chat Executives hired and trained according to your specifications |
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Our Chat Executives promptly answering live chat requests on YOUR website. |
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Highly efficient! - one Chat Executive can handle multiple chats at the same time. |
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No foreign accent problems in a typed chat. |
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Ability to proactively initiate chats, push surveys, co-browse, etc. |
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Use the chat transcripts to update and improve your knowledgebase. |
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No busy signals or on hold delays for your customers. |
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Customers with dial-up ISP access can stay online while receiving live support. |
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No expensive telecom equipment, toll free numbers, or extra office space. |
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Better customer service means MORE SALES! |
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Provide a reliable source of first hand information of your products and services. |
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Support Resource Management. |
Online support executives assist customer from any location at any time. |
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